Returning Your Rental VehicleRemember to re-fuel to agreed level when returning your vehicle. Shuttle service to domestic and international terminals from 8 a.m. to 4:30 p.m. DEPARTING FLIGHTS Allow an additional 30 minutes prior to flight check-in time for vehicle return & transfer to terminal.
After Hours ReturnsIf returning your vehicle outside of business hours simply park the vehicle at our branch and place the keys in the drop box. You will need to arrange a taxi at your own cost to take you to the Airport terminals. Alternatively, after hour returns can be pre-arranged with the branch at a cost of $50.
Are You Late For Your Pick-up?Running late? Call us at 1800 620 408 (+613 9222 2595) and we do our best to accommodate. Arrived at a closed branch? If you haven't made prior arrangements for an after-hours collection you will need to collect tomorrow. Please contact our office tomorrow between 8:00 a.m. and 5:00 p.m. to arrange an alternative pick-up time.
There is a free shuttle service to ferry you to and from the Ace Rental Cars location, this runs from 8am until 4.30pm. Please dial either 1800 620 408 or 07 5598 2247 once you’re ready to be collected. The shuttle is a Yellow Van with ACE RENTAL CARS printed on the sides. Domestic Arrivals instructions..... Once you have collected your luggage and ready to be picked up, please make your way to towards International Arrivals and Coach Collections at the other end of the terminal. Once there make your way outside and follow the footpath around to the left to bays 13/ 14 where the Ace shuttle bus will collect you. International Arrivals instructions..... Once you have cleared customs and entered the terminal, turn to your left and make your way outside and follow the footpath around to the left to bays 13/ 14 where the Ace shuttle bus will collect you.
After Hours Pick-ups & Returns
You will need to arrange for pick-up outside of operating hours. Please contact us at [email protected]