Ace Rental Cars

Frequently Asked Questions

Where am I permitted to drive?

All Ace Rental vehicles are allowed to travel to the following areas: Queensland, New South Wales, Australian Capital Territories, Victoria and South Australia. Excluding Super Saver vehicles Ace Rental vehicles are also allowed to travel to The Northern Territory.

Ace Rental vehicles must remain within the area of use otherwise all waivers will be void due to breach of contract.

What methods of payment do Ace Rental Cars accept?

Ace Rental Cars Australia accepts cash, EFTPOS, Debit cards and all major Credit Cards including Visa, MasterCard, Amex and Diners Card for the payment of the rental. A Credit Card fee may apply.

Holding Deposit/Security
A valid current credit card is required as security on the vehicle. Should you wish to use a Debit Card for vehicle security, in accordance with the Terms of Use for Debit Cards, it is compulsory for your account to be pre-authorised for the amount of the driver’s liability.

Can I use another person’s Credit Card to pay for my rental?

Yes, another person’s credit card may be used provided prior written authority has been arranged with, and approved by, Ace Rental Cars. A Credit Card Authority Form will need to be completed by the credit card holder and returned prior to the commencement of the hire period for the Manager’s approval. Your booking will not be confirmed until such time as the Form has been approved by the Manager.

What if I cancel a booking? Are there cancellation fees?

If you have prepaid over $50, a cancellation fee of $50 will apply. If you have prepaid less than $50, a cancellation fee of 5% of the rental will apply.

Why do the “daily rates” vary and will they change when I book?

Daily rates change due to seasons, holiday periods, availability and supply and demand. Once you have made your booking in advance, your rate will not change.

If I lock my keys in the vehicle am I covered by Roadside Assistance?

We provide a complimentary 24-hour vehicle breakdown service with a dedicated toll free number. While you are welcome to use this service as required, please note that additional costs will apply for call outs caused by driver error. (ex. locking keys in car, running out of fuel, leaving lights on, etc).

Do I need to have an International Drivers Licence?

All drivers should hold a valid full driver’s licence (not provisional or learners). A current acceptable overseas, Australia or International licence is required from all intending drivers.

Do Ace Rental Cars offer one-way rentals?

Yes, One way hires are permitted. Relocation fees and minimum hire periods may be applied.

Do I need to check the condition of the vehicle when collecting the vehicle?

Yes, and if you found a new apparent defect (not listed on the vehicle condition report at the time of collection) you have to inform an Ace Rental Cars employee of this discrepancy.

Can I extend the rental duration?

Extending the rental duration is possible at time of check out or during the rental period itself. A minimum 48 hours notice must be given for any extension. The extension is subject to vehicle availability and extra payment. It is often difficult to extend rentals during peak periods. Please ensure you are aware of this to avoid disappointment.

Can anyone other than myself drive the car?

Additional drivers can be added to the reservation at time of pick up. All drivers€˜ details must appear on the Rental Agreement and additional drivers must have a full current license. Additional drivers are at a cost of $15 per rental

What happens if I return the vehicle late?

After a one hour grace period a full day will be charged.

Can I tow using an Ace Rental Cars Vehicle?

No, an Ace Rental Cars Vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

All of our rates include unlimited kilometers within the approved area of use.

What are Ace Rental Cars Terms and Conditions?

Please click here for a copy of Ace Rental Cars Terms & Conditions.

What age do I have to be to rent a vehicle?

All drivers must be 18 years or older and hold a valid, full driver’s license. Provisional, Restricted or learners licenses unfortunately cannot be accepted.There is a young driver surcharge of $7.50 per day for any drivers under 21yrs of age.

Do you hire baby capsules?

No, we do not hire baby capsules or rear-facing baby seats but we have a limited number of forward facing baby seats and booster seats available upon request for a minimal hirage fee.

Do I need to re-fuel my Ace Rental Cars Hire Vehicle?

Yes. All vehicles are supplied with a full tank of fuel at the commencement of the hire period and should be returned with a full tank. Should the vehicle be returned not full of fuel, re-fuelling will be charged at $50 plus the pump price.

Am I entitled to a refund if I return my Ace Rental Cars Vehicle early?

The term of hire shall be for the period of time described in the Rental Agreement. Vehicles can be returned early however there will be no refund for unused days once the vehicle has been collected.

Is windscreen damage included in my base rental rate?

Ace Safe Cover includes windscreen and tyre cover. Customers who have not opted for ACE Safe Cover may still purchase Windscreen & Tyre liability reduction (reduces Windscreen & Tyre Liability to $0). The cost of this is:

  • $5 per day if ACE Excess Reduction is taken.
  • $7 per day if Minimum Cover is applied.

What happens if I receive a fine during my hire?

All drivers are responsible for fines received. When fines are received, a Statutory Declaration is prepared & sent back to the relevant authority nominating you as the driver of the vehicle. An administration fee is charged for this process and will be debited from your credit card at the time of processing.

What happens in the event of an accident?

We must be notified immediately of any accident. We will inform you of the procedure and assist you to return to your travel plans as soon as possible.

In the event of an accident what am I liable to pay?

Please click here to view our Car Hire Terms & Conditions

How does Ace Rental Cars protect my personal and credit card information online?

To protect you and offer you the greatest level of security for your transactions, Ace does not process nor store your credit card details. Instead, we use a third-party payment service called Payment Express, a company specialising in processing online transactions. Payment Express are fully PCI DSS compliant and are certified with all of the major credit cards.

How will I know my reservation is confirmed?

At the end of the online booking process your booking request will be submitted to the applicable branch. Once your 5% booking deposit has been charged and your booking accepted, you will receive a booking confirmation, containing the pickup procedure. This process is usually completed within 24 hours of you submitting your booking request.

Book a vehicle

I have a Promotional Code