Conditions of Hire

UNLIMITED KILOMETERS

The rates quoted include UNLIMITED kilometres within the allocated area (see ‘Area of Use’).

DRIVER’S LICENCE

All drivers should hold a valid full driver’s licence (not provisional or learners). Australian, New Zealand, International and Overseas Licences are acceptable.

YOUNG RENTER SURCHARGE

Renters between the ages of 18 and 21 (inclusive) will have an added surcharge of $7.50 per day. This is automatically calculated and added to the cost of the Ace Safe Cover when the correct age is selected when making a reservation on our website. Young Renters must have a full driver licence.

ADDITIONAL DRIVERS

A charge of $15 per rental will apply for each additional driver unless otherwise specified.

RATES

Renters are reminded that all prices are in Australian dollars and that GST of 10% is included in all prices. Prices may vary without notice due to availability or in peak seasons. However, once you have booked a car your price is fixed.

RENTAL DURATION

Minimum 24 hours from time of pick-up. Each rental day is a 24 hour period or part thereof. Failure to return the vehicle to the nominated return location on the specified date & time, without prior notification, may result in the appropriate relocation fees, recovery fees and time & kilometre costs being applied.

AREA OF USE

All vehicles excluding Super Saver vehicles must remain within the following Australian states: Queensland, New South Wales, Australian Capital Territories, Victoria, The Northern Territory and South Australia.

Super Saver vehicles must remain within the following Australian states: Queensland, New South Wales, Australian Capital Territories, Victoria, and South Australia.

Should vehicles not remain within the respective areas, all waivers will be void due to breach of contract.

ACE SAFE COVER

Ace au Insurance options 


All of our cars have cover for Single Vehicle and Multi-Vehicle Damage included in the daily rate as per the terms outlined in your Rental Agreement (Minimum Cover). The amount of the drivers liability on the vehicle is $3,500.00 AUD for drivers aged 18 years and over.How Accident Cover Works

Reduce the amount of the renter’s liability by purchasing one of our Ace Safe Cover options.

ACE PLUS

For drivers aged 18 and over the liability can be lowered down to $0 (zero).
Under the ACE Plus cover option, the liability on vehicle damage & costs as well as vehicle theft is $0.

This option also includes;

  • Zero Liability on Tyre & Glass Damage
  • Zero Liability on Hail Damage
  • Free Additional Driver

ACE EXCESS REDUCTION

For drivers aged 18 and over the liability can be lowered down to $1,500

SECURITY/BOND


All hire’s require a security bond to cover the liability in the event the vehicle is damaged. The amount of the authorization will differentiate according to each cover option selected (ie: MINIMUM Cover requires $750 authorisation). This may be done by either of the following methods;

Credit Card – A pre authorisation will be taken on the hirer’s credit card which will ‘freeze’ an amount against the customers available credit. The amount of the pre-authorisation will be equal to the amount of the liability carried on the vehicle, in-line with the selected ACE Safe Cover option. This authorisation will be released by the customers issuing bank in accordance with their own terms & conditions, on conclusion of the rental period.

Debit Card – A pre authorisation will be taken on the hirer’s debit card which will ‘freeze’ an amount against the customers available funds. The amount of the pre-authorisation will be equal to the amount of the liability carried on the vehicle, in-line with the selected ACE Safe Cover option. This authorisation will be released by the customers issuing bank in accordance with their own terms & conditions, on conclusion of the rental period

NOTE: Cash or EFTPOS payments will NOT be accepted as security against the hire of a vehicle.

TYRE & WINDSCREEN PROTECTION (TWP)

This protection covers tyres, punctures, windscreen cracks and replacement screens (excluding People Movers), provided vehicle is used within the terms of the contract. Repairs may only be carried out with the authorisation of Ace Car Rentals. No reimbursement will be made if tyres or windscreens are repaired without written authorisation from Ace Car Rentals.
This protection is available for an additional daily fee. We recommend that this be taken at an additional charge.

EARLY RETURNS

The term of hire shall be for the period of time described in the Agreement. No refund available if vehicle is returned before date shown on contract. (Exceptional circumstances will be considered by Ace Rental Cars Management)

GOODS & SERVICES TAX

Goods and Services Tax (GST) is included in all prices quoted on this Website.

ROADSIDE ASSISTANCE

We provide a complimentary 24-hour vehicle breakdown service through RACQ. A toll free telephone number is provided in our “In car information guide”. Please note that a call-out for driver error, i.e. keys locked in car or out of fuel, will incur a AU$90 service fee and any additional costs relating to driver error.

CLEANING FEE

If the vehicle is returned and it is on our opinion that it is extensively dirty outside or inside, then up to a $250 cleaning fee may be charged. This will reflect additional services and labour required to return the vehicle to the pre-hire condition.

FUEL

Vehicles are supplied full of fuel. If you choose to return the vehicle with less petrol than supplied at the time of Rental, Ace Rentals will provide a re-fuelling service at your expense. This cost will be $50.00 plus the pump price at the Company’s nominated fuel provider.

TRAFFIC INFRINGEMENTS

Any traffic infringements incurred during your rental period will incur an administration fee.

MAPS

We provide complimentary local maps.

GPS NAVIGATION UNITS

GPS Navigation Units are available as an optional extra (minimum 3 day rental). Please note that loss or damage to GPS Unit will result in a $500 replacement fee being applied.

PAYMENT

Ace Rental Cars accepts the following methods of payment for the rental of vehicles;

  • Cash (Australian Dollars ONLY)
  • EFTPOS ( Holders of international cards will need to check validity in Australia)
  • Debit Cards
  • All Major Credit Cards (Visa, Mastercard and Union Pay attract a 1.35% surcharge. Diners Club and American Express attract a 2.97% surcharge)
  • Pre Payment via approved third party agents

CANCELLATIONS

Cancellations incur a fee of $50. If a booking is cancelled the 5% deposit will not be refunded.

BABY SEATS

Please note: If requested, we provide Baby & Booster Seats for rent. Although we supply all attachment items (such as straps & bolts), we DO NOT connect the seats as many of our customers prefer to ensure that their very precious passengers are safely secured. To that end, should you be arriving to a location, such as the Airport, where the vehicle may be left for your collection, then the items will be left on the back seat of the vehicle for you to secure.

ACCIDENT ADMINISTRATION FEE

All accidents/damage claims processed by ACE will incur a $60.50 administration charge.