Where am I permitted to drive?
All Ace Rental vehicles are allowed to travel to the following areas: Queensland, New South Wales, Australian Capital Territories, Victoria and South Australia. Excluding Super Saver vehicles Ace Rental vehicles are also allowed to travel to The Northern Territory.
Ace Rental vehicles must remain within the area of use otherwise all waivers will be void due to breach of contract.
What is our Credit Policy?
Depending on the nature of our arrangements with you, Hertz Australia Pty Ltd trading as Ace Rental Cars (Ace or we) may be considered to be providing you with 'credit' and fall within the definition of a 'credit provider' under the Privacy Act 1988 (Cth) (Privacy Act), and the Credit Reporting Code (Code) registered under that Act. To find out more regarding our credit policy use this link Credit Policy
What methods of payment do Ace Rental Cars accept?
Ace Rental Cars Australia accepts cash, EFTPOS, Debit cards and all major credit cards including Visa, MasterCard, Amex and Diners Card for the payment of the rental. A credit card surcharge of 1.35% will apply.
Can I use another person’s Credit Card to pay for my rental?
Yes, another person’s credit card may be used provided prior written authority has been arranged with, and approved by, Ace Rental Cars. A credit card Authority Form will need to be completed by the credit card holder and returned prior to the commencement of the hire period for the Manager’s approval. Your booking will not be confirmed until such time as the Form has been approved by the Manager.
Prohibited uses of vehicles.
- if the vehicle is driven in any of the following areas: on unsealed roads (except for roads under repair, access roads to recognised camping or accommodation grounds, details can be found at www.acerentalcars.com.au/chargesexplained or unless specified in writing by Ace);
- in the Simpson Desert, on the Strzelecki Track and the Birdsville Track;
- in Western Australia on the Tanami Track, Gunbarrel Hwy, Gibb River Road and the Bungle Bungles;
- in Northern Territory on the Oodnadatta Track, the Plenty Highway, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general;
- in Queensland on Bourke Development Road from Chillagoe to Normanton, Cape York during the months from December to May inclusive, Savannah Way from Normanton to Borroloola and the Bloomfield Track;
- any other such location or region reasonably specified by Ace to you as an area or region which is prohibited.
- in Western Australia on the Canning Stock Route and the Old Gunbarrel Hwy;
- in Northern Territory at the Lost City in Litchfield Park;
- in Queensland on the Old Telegraph Track section of the road to Cape York, Boggy Hole (Finke Gorge National Park), the Old South Road from Maryvale to Finke and Fraser Island at any time; and
- in alpine regions without the permission of Ace
What if I cancel a booking? Are there cancellation fees?
If you have prepaid, a cancellation fee of $75 will apply. If you have prepaid only the deposit a cancellation fee of 10% of the rental will apply.
Why do the “daily rates” vary and will they change when I book?
Daily rates change due to seasons, holiday periods, availability and supply and demand. Once you have made your booking in advance, your rate will not change.
What is Rent the Experience
We don’t just rent cars; we rent experience’s We have matched what we think would be the perfect vehicle to rent for a number of different experiences you will have while travelling in Australia.
If you are planning to spend a lot of time at the beach and travelling to different ones then the Beach Hopping experience is perfect for you, or planning a city visit and will be doing some shopping and visiting family and friends then the Town Painting would be a great choice. There are a few options so pick one that best fits your journey
A car’s a car. A moving metallic shell capable of travelling at relatively high speeds from one point to another, safely harbouring people and said people’s material goods en route. It’s a means of getting from A to B, a functional requirement, a literal vehicle to something much bigger. An experience.
An experience is something that helps to deﬁne us, that inspires us, that makes us more alive, more human. It’s a breath of mountain fresh air. The feel of a wind on our face. The ﬁltered orange glow of a breaking dawn. The pulse-racing rush of adrenaline, the quivering anticipation of a journey unknown.
An experience is something that validates our sense of who we are. It becomes weaved into the fabric of our existence. It can be brought to mind on a whim to help us escape to a better time. It lives on in us. Forever.
If I lock my keys in the vehicle am I covered by Roadside Assistance?
We provide a complimentary 24-hour vehicle breakdown service with a dedicated toll free number. While you are welcome to use this service as required, please note that additional costs will apply for call outs caused by driver error. (eg. locking keys in car, running out of fuel, leaving lights on, etc).
Do I need to have an International Drivers Licence?
All drivers should hold a valid full driver’s licence (not provisional or learners). A current acceptable overseas, Australia or International licence is required from all intending drivers.
Do Ace Rental Cars offer one-way rentals?
Yes, One way hires are permitted. Relocation fees and minimum hire periods may be applied.
Do I need to check the condition of the vehicle when collecting the vehicle?
Yes, and if you found a new apparent defect (not listed on the vehicle condition report at the time of collection) you have to inform an Ace Rental Cars employee of this discrepancy.
Can I extend the rental duration?
Extending the rental duration is possible at time of check out or during the rental period itself. A minimum 48 hours notice must be given for any extension. The extension is subject to vehicle availability and extra payment. It is often difficult to extend rentals during peak periods. Please ensure you are aware of this to avoid disappointment.
Credit Reporting - Statement of Notifiable Matters
Click this link Credit Reporting to find out all you need to know regarding Credit Reporting
Can anyone other than myself drive the car?
Additional drivers can be added to the reservation at time of pick up. All drivers details must appear on the Rental Agreement and additional drivers must have a full current license. Additional drivers are at a cost of $5 per day.
What happens if I return the vehicle late?
After a 59 minute grace period a full day will be charged.
Can I tow using an Ace Rental Cars Vehicle?
Click for pdf file download Vehicle-Towing-Capacities.pdf
How many free kilometres per day?
All our locations offer unlimited kilometers excluding Darwin which has set kilometers and a few for kilometres travelled over the limit, view the Darwin Branch page to find out more about Darwin's kilometer limits
Definition of Damage
Ace Rental Cars operates a fair wear and tear policy in line with the Australian Finance Industry Association Code of Practice.
For your benefit, we have defined what constitutes damage.
To view the definition of damages on this link Definition of Damages
What are Ace Rental Cars Terms and Conditions?
What age do I have to be to rent a vehicle?
All drivers must be 18 years or older and hold a valid, full driver’s license. Learners licenses, unfortunately, cannot be accepted. There is a young driver surcharge of $9 per day for any drivers under 21yrs of age.
Do you hire baby capsules?
No, we do not hire baby capsules or rear-facing baby seats but we have a limited number of forward facing baby seats and booster seats available upon request for a minimal hirage fee.
Do I need to re-fuel my Ace Rental Cars Hire Vehicle?
Yes. All vehicles are supplied with a full tank of fuel at the commencement of the hire period and should be returned with a full tank. Should the vehicle be returned not full of fuel, re-fuelling will be charged at $50 plus the pump price.
Am I entitled to a refund if I return my Ace Rental Cars Vehicle early?
An Early Return Fee may apply if you committed to a rental term, then returned the vehicle early. You will only pay for days used, but we reserve the right to make this charge to compensate us in part for our inability to rent your vehicle during the remaining time reserved for your use.
PERSONAL ACCIDENT & PERSONAL EFFECT EXCESS OF LOSS POLICY
Find out all you need to know about PA & PE on this link Ace-PA-PE-11.2018.pdf.
Is windscreen damage included in my base rental rate?
Your credit card pre-authorisation hold amount at return for Damages which have occurred during your Rental Period to the Vehicle's glass or tyres are as follows, unless you have purchased Ace Plus , Ace Strandard and Ace Basic Cover includes windscreen and tyre cover.
Your final charge for the replacement or repair of windscreen or tyre damage will be charged at the ACE incurred cost.
Invoices for these repairs are available on request from: [email protected]
Tyre and Glass Pre-Authorisations Amounts – Version 1st August 2018
What happens if I receive a fine during my hire?
All drivers are responsible for fines received. When fines are received, a Statutory Declaration is prepared & sent back to the relevant authority nominating you as the driver of the vehicle. An administration fee is charged for this process and will be debited from your credit card at the time of processing.
What happens in the event of an accident?
We must be notified immediately of any accident. We will inform you of the procedure and assist you to return to your travel plans as soon as possible.
In the event of an accident, what am I liable to pay?
How does Ace Rental Cars protect my personal and credit card information online?
To protect you and offer you the greatest level of security for your transactions, Ace does not process nor store your credit card details. Instead, we use a third-party payment service called Payment Express, a company specialising in processing online transactions. Payment Express are fully PCI DSS compliant and are certified with all of the major credit cards.
How will I know my reservation is confirmed?
At the end of the online booking process, your booking request will be submitted to the applicable branch. Once your 5% booking deposit has been charged and your booking accepted, you will receive a booking confirmation, containing the pickup procedure. This process is usually completed within 24 hours of you submitting your booking request.