If you have an accident or if the vehicle is stolen you agree to co-operate with us in any investigation or subsequent legal proceedings. You must also take the following steps:
•Notification: you must inform Ace Rental Cars in the event of any accident irrespective of whether it results in the vehicle being damaged or lost, or in the event of theft. You must report the accident to Ace Rental Cars as soon as practicable and in any event within 24 hours. In the event that you fail to notify Ace Rental Cars within 24 hours and Ace Rental Cars incurs additional costs as a result of the failure to inform then you may be charged for any additional costs reasonably incurred by Ace Rental Cars. Report the accident to the police as soon as you can if anyone has been injured or any property has been damaged.
• Vehicle Incident Report: complete the Vehicle Incident Report (VIR) providing the details of your accident or the theft including any third party information even if there is no damage to the vehicle. The VIR must be completed and signed by you and provided to a member of staff when you return the vehicle. More VIR information can be found in our ACE Terms & Conditions of Rental.
• Do Not Admit Fault: if you have an accident involving another vehicle, you must obtain the other driver’s name, address, telephone number, insurance company details, drivers license number, vehicle registration, vehicle make/ model and a copy of the police report if one has been created.