Ace Rental Car Damage Waiver

How Accident Cover Works

We provide Optional Renter Protection Services to cover the main risks associated with driving the vehicle. These may be included in your rate or available as optional extra products. Key benefits, limitations and exclusions for these products are summarised below. 

Collision Damage Waiver (CDW) is included in your rental rate and reduces your liability to us for loss or damage to the vehicle to the amount of the applicable Loss Damage Liability (LDL or liability) (stated on your Rental Agreement) which applies to each incident of damage or loss caused except in the event of loss or damage for a Prohibited Use.

Examples of damage covered by LDL include: 

• Impact with a fixed or moving object (e.g. damage caused if you have an accident) 
• Loss of control of the vehicle 
• Unavoidable natural events, such as snow, hail, flood or rock fall Fire caused by vehicle defect, including electrical fault, or from adjacent fire or explosion, criminal or terrorism acts.

Optional Renter Protection Services

The purchase of Ace Plus and Ace Liability Reduction may reduce your liability for loss or damage to the vehicle. 

ACE PLUS and LDW offered by Ace are not insurance policies and do not provide protection in the event of loss or damage arising from a Prohibited Use. Excludes infringements including traffic and parking fines, and private parking charges which are on-charged to your Card, and Fuel. 

Ace offers Ace Plus and Ace Basic packages incorporating reduced liability for loss or damage to the vehicles and additional services.

 

Pre-authorisation Requirements

Security/Bond

All hires require a security bond to cover the liability in the event the vehicle is damaged. This is in the form of a $100 AUD hold/charge authorised on a debit/credit card.

This bond will be released upon the return of the undamaged vehicle. it can take up to 30 days for the funds to be released this is depended on your banking provider

This may be done by either of the following methods:

Credit Card

A pre-authorisation will be taken on the hirer’s credit card which will place a hold for the required amount against the customer's available credit. This authorisation will be released by the customers issuing bank in accordance with their own terms and conditions, on conclusion of the rental period.`

Visa/Mastercard Debit Cards

A pre-authorisation will be taken on the hirer’s debit card which will ‘freeze’ an amount against the customer's available funds. This authorisation will be released by the customers issuing bank in accordance with their own terms and conditions, at the conclusion of the rental period.

NOTE: Cash or EFTPOS payments will NOT be accepted as security against the hire of a vehicle, only credit cards or Debit Visa or Mastercard.